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The Consumer Protection (Distance Selling) Regulations 2000

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Consideration of complaints

26.  (1)  It shall be the duty of an enforcement authority to consider any complaint made to it about a breach unless—

(a)the complaint appears to the authority to be frivolous or vexatious; or

(b)another enforcement authority has notified the Director that it agrees to consider the complaint.

(2) If an enforcement authority notifies the Director that it agrees to consider a complaint made to another enforcement authority, the first mentioned authority shall be under a duty to consider the complaint.

(3) An enforcement authority which is under a duty to consider a complaint shall give reasons for its decision to apply or not to apply, as the case may be, for an injunction under regulation 27.

(4) In deciding whether or not to apply for an injunction in respect of a breach an enforcement authority may, if it considers it appropriate to do so, have regard to any undertaking given to it or another enforcement authority by or on behalf of any person as to compliance with these Regulations.

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