The Telecommunications (Voice Telephony) Regulations 1997

Regulation 4

SCHEDULE 2 HEADINGS FOR INFORMATION TO BE PUBLISHED IN ACCORDANCE WITH ARTICLE 4 OF THE VOICE TELEPHONY DIRECTIVE

1.    Name(s) and address(es) of relevant Licensee

that is to say, name(s) and head office address(es) of the relevant Licensee(s).

2.    Telecommunications services offered

2.

2.1    Types of connection to the relevant Licensee’s public fixed telephone network

Technical characteristics of interfaces at commonly provided network termination points are required, including where applicable reference to the VTD standards:

• for analogue and/or digitally presented networks:

  (a)

  single line interface;

  (b)

  multi-line interface;

  (c)

  direct dialling-in (DDI) interface;

  (d)

  other interfaces commonly provided,

• for ISDN:

  (a)

  specification of basic and primary rate interfaces at the S/T reference points, including the signalling protocol;

  (b)

  details of bearer services able to carry voice telephony services;

  (c)

  other interfaces commonly provided,

• and any other interfaces commonly provided.

• In addition to the above information to be published on a regular basis in the manner laid down in Condition VTD2.4, the relevant Licensee must inform terminal equipment suppliers, without undue delay, of any particular network characteristics which affect the correct operation of approved terminal equipment.

2.2    Telephone services offered

Description of the basic voice telephony service offered, indicating what is included in the subscription charge and the periodic rental charge (for example, operator services, directories, maintenance).

Description of optional facilities and features of the voice telephony service which are tariffed separately from the basic offering, including where applicable reference to the relevant technical standards or specifications to which they conform, in accordance with regulation 8 of these Regulations.

2.3    Tariffs

covering access, usage, maintenance, and including details of any discount schemes.

2.4    Compensation/refund policy

including specific details of any compensation/refund schemes offered.

2.5    Types of maintenance service offered

2.5

2.6    Ordering procedure

including designated contact points within the relevant Licensee’s organisation.

2.7    Standard contract conditions

including any minimum contractual period.

3.    Licensing requirements

This shall include a clear description of all licensing conditions which have an impact on users, including service providers, containing at least:

• information on the nature of the licensing conditions, in particular whether registration and/or authorisation is required on an individual basis, or whether the licence is of a general nature which does not require individual registration and/or authorisation,

• the duration of any relevant licences or authorisations,

• a list referring to all documents containing relevant licensing conditions.

4.    Conditions for attachment of terminal equipment

This shall include a complete overview of requirements for terminal equipment as regulated by and under the Act and regulations made under section 2(2) of the European Communities Act 1972, in line with the provisions of Directive 91/263/EEC(1), including, where appropriate, conditions concerning customer premises wiring and location of the network termination point.

5.    Restrictions on access and use

This shall include any restrictions on access and use imposed in accordance with the requirements of Article 22 of the Voice Telephony Directive.

6.    Performance and quality-of-service indicators

Definitions, measurement methods, targets and achieved performance figures, in accordance with the requirements of Condition VTD3.

7.    Targets for the introduction of new services, features, facilities and tariffs

Where the relevant service feature, facility or tariff has not yet been introduced, targets shall be published in accordance with the requirements of Articles 9 and 15 of the Voice Telephony Directive.

8.    Conditions for special network access

This shall include conditions for special network access set by the Director in enforcing Condition VTD8.5.

9.    Availability of the description of the cost accounting system

The address from which the description of the cost accounting system may be requested in accordance with the requirements of Condition VTD11.

10.    Main elements of the national numbering plan

In accordance with the requirements of Article 21 of the Voice Telephony Directive.

11.    Terms for the use of directory information

In accordance with Article 16(c) of the Voice Telephony Directive.

12.    Conciliation and dispute resolution procedure

This shall include guidelines for users on the appeal mechanisms available for conciliation and resolving disputes with the relevant Licensee, according to the procedures described in Article 27 of the Voice Telephony Directive. This shall also include a summary of the procedures for resolving disputes referred to in Article 22(2) of the Voice Telephony Directive.

13.    Procedure in the event of non-payment of bills

In accordance with the requirements of Article 23 of the Voice Telephony Directive.

(1)

OJ No. L128, 23.5.91, p.1. This Directive was implemented by the Telecommunications Terminal Equipment Regulations 1991 (S.I. 1991/2423) as amended by S.I. 1994/3129 and S.I. 1995/144.