The Estate Agents (Undesirable Practices) Order 1991

2.  In cases where an estate agent has introduced a prospectivepurchaser to his client and that purchaser has made an offer, failure bythe estate agent to forward to his client promptly and in writing at allstages before contracts for the disposal of the interest in the landhave been exchanged, or in Scotland before a contract for the disposalof the interest in the land has been concluded, an accurate list ofservices, provided that—

(a) an application from the prospective purchaser for services has beenreceived by the estate agent or a connected person or (in a case wherethe estate agent or a connected person would derive a financial benefitfrom the provision of the service) by another person; and

(b) the estate agent knows that such application has been received andthat it is an application for services, being services in connectionwith the prospective purchaser’s acquisition of the interest in the landor his use or enjoyment of it, or with his disposal of an interest inland which he has to make in order to make that acquisition or which isthe result of that acquisition; and

(c) that application has not been refused.