http://www.legislation.gov.uk/uksi/1991/1344/schedule/13/part/II/made

The Electricity (Standards of Performance) Regulations 1991

Electricity supply

King's Printer of Acts of Parliament

2016-04-27

ELECTRICITY

These Regulations prescribe the sum which a supplier must pay to a customer by way of compensation for failure to meet specified standards of performance in respect of the electricity supply services to be provided by public electricity suppliers (“suppliers”). The sum payable differs between domestic and non-domestic customers, and between standards. The standards do not apply to customers supplied under special agreements.