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The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989
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- 1989 No. 1159
- Regulation 9
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General exclusion where customer in arrears
9.—(1) Subject to paragraph (2), a customer is not entitled to any payment or credit under these Regulations if at the time he submits a claim he owes money to the undertaker and the debt has been outstanding for more than 6 weeks.
(2) Notwithstanding paragraph (1), a customer shall be entitled to a credit under these Regulations if–
(a)an agreement or arrangement exists between the customer and the undertaker regarding the payment of the money owed; or
(b)a court order is in force relating to the money owed and providing for payment by a specified date or by instalments; and
the customer is not in breach of that agreement or arrangement or that order, as the case may be.
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