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The Water Supply and Sewerage Services (Customer Service Standards) Regulations 1989
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- 1989 No. 1159
- Regulation 11
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Reference of disputes to the Director General of Water Services
11.—(1) Where a dispute arises between an undertaker and a customer as to the right of the customer to a payment or credit under these Regulations, the matter may be referred to the Director by either party for determination.
(2) The parties to a dispute which is referred to the Director shall furnish him with such evidence or information as he may reasonably require to enable him to determine the dispute.
(3) Where following a determination by the Director under this regulation, the undertaker fails to give effect to the determination, the customer may set-off the amount in question against any liability which he has to the undertaker.
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