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Health Service Commissioner for England (Complaint Handling) Act 2015


3.The Health Service Commissioner for England (Complaint Handling) Act 2015 seeks to increase the effectiveness of the Commissioner (known as the Health Service Ombudsman), who is the final tier of the NHS complaints system. It does so primarily by requiring the Health Service Ombudsman to take action with a view to concluding investigations of complaints within 12 months, and by requiring her to inform the complainant, in any case where this timescale is not met, of the reason why not.

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