SCHEDULES
SCHEDULE 2Consumer contract terms which may be regarded as unfair
PART 1List of terms
20
A term which has the object or effect of excluding or hindering the consumer’s right to take legal action or exercise any other legal remedy, in particular by—
a
requiring the consumer to take disputes exclusively to arbitration not covered by legal provisions,
b
unduly restricting the evidence available to the consumer, or
c
imposing on the consumer a burden of proof which, according to the applicable law, should lie with another party to the contract.