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Financial Services Act 2012

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Financial Services Act 2012, Section 86 is up to date with all changes known to be in force on or before 19 June 2018. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations. Help about Changes to Legislation

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86Consultation in relation to, and publication of, complaints schemeE+W+S+N.I.

This section has no associated Explanatory Notes

(1)Before making the complaints scheme, the regulators must publish a draft of the proposed scheme in the way appearing to them to be best calculated to bring it to the attention of the public.

(2)The draft must be accompanied by notice that representations about it may be made to any of the regulators within a specified time.

(3)Before making the proposed complaints scheme, the regulators must have regard to any representations made to any of them in accordance with subsection (2).

(4)If the regulators make the proposed complaints scheme, they must publish an account, in general terms, of—

(a)the representations made to any of them in accordance with subsection (2), and

(b)their response to the representations.

(5)If the complaints scheme differs from the draft published under subsection (1) in a way which is, in the opinion of the regulators, significant the regulators must (in addition to complying with subsection (4)) publish details of the difference.

(6)The regulators must publish up-to-date details of the complaints scheme including, in particular, details of—

(a)the provision made under section 87(5), and

(b)the powers which the investigator has to investigate a complaint.

(7)Those details must be published in the way appearing to the regulators to be best calculated to bring them to the attention of the public.

(8)The regulators must notify the Treasury of the publication of details under subsection (6).

(9)A regulator may charge a reasonable fee for providing a person with a copy of—

(a)a draft published under subsection (1), or

(b)details published under subsection (6).

(10)Subsections (1) to (5) and (9)(a) also apply to a proposal to alter or replace the complaints scheme.

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Annotations are used to give authority for changes and other effects on the legislation you are viewing and to convey editorial information. They appear at the foot of the relevant provision or under the associated heading. Annotations are categorised by annotation type, such as F-notes for textual amendments and I-notes for commencement information (a full list can be found in the Editorial Practice Guide). Each annotation is identified by a sequential reference number. For F-notes, M-notes and X-notes, the number also appears in bold superscript at the relevant location in the text. All annotations contain links to the affecting legislation.

Modifications etc. (not altering text)

Commencement Information

I1S. 86 in force at 24.1.2013 for specified purposes by S.I. 2013/113, art. 2(1)(c), Sch. Pt. 3

I2S. 86 in force at 1.4.2013 in so far as not already in force by S.I. 2013/423, art. 3, Sch.

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