SCHEDULES

SCHEDULE 11The financial ombudsman service

4

1

Section 228 (determination under the compulsory and consumer credit jurisdiction) is amended as follows.

2

In subsection (4), in paragraph (c), omit “in writing”.

3

After subsection (6) insert—

6A

But the complainant is not to be treated as having rejected the determination by virtue of subsection (6) if—

a

the complainant notifies the ombudsman after the specified date of the complainant's acceptance of the determination,

b

the complainant has not previously notified the ombudsman of the complainant's rejection of the determination, and

c

the ombudsman is satisfied that such conditions as may be prescribed by rules made by the scheme operator for the purposes of this section are satisfied.

4

After subsection (7) insert—

7A

Where a determination is rejected by virtue of subsection (6), the notification under subsection (7) must contain a general description of the effect of subsection (6A).