SCHEDULES
SCHEDULE 11The financial ombudsman service
4
1
Section 228 (determination under the compulsory and consumer credit jurisdiction) is amended as follows.
2
In subsection (4), in paragraph (c), omit “in writing”.
3
After subsection (6) insert—
6A
But the complainant is not to be treated as having rejected the determination by virtue of subsection (6) if—
a
the complainant notifies the ombudsman after the specified date of the complainant's acceptance of the determination,
b
the complainant has not previously notified the ombudsman of the complainant's rejection of the determination, and
c
the ombudsman is satisfied that such conditions as may be prescribed by rules made by the scheme operator for the purposes of this section are satisfied.
4
After subsection (7) insert—
7A
Where a determination is rejected by virtue of subsection (6), the notification under subsection (7) must contain a general description of the effect of subsection (6A).