6A

OFCOM must make arrangements for ascertaining—

a

the state of public opinion from time to time about the way in which postal services are provided;

b

the experiences of consumers in the markets for postal services, in relation to the way in which those services are provided;

c

the experiences of such consumers in relation to the handling, by persons providing postal services, of complaints made to them by such consumers;

d

the experiences of such consumers in relation to the resolution of disputes with persons providing postal services;

e

the interests and experiences of such consumers in relation to matters that are incidental to or otherwise connected with their experiences of the provision of postal services.