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Part 7The Office of Qualifications and Examinations Regulation

Chapter 2Functions in relation to qualifications

Recognised bodies: monitoring and enforcement

150Investigation of complaints

(1)Ofqual may investigate, or make arrangements for the investigation of, complaints in relation to the award or authentication of a regulated qualification.

(2)Arrangements made under subsection (1) may in particular include arrangements for the referral of complaints to an independent party.

(3)“An independent party” means—

(a)an individual who is not a member of Ofqual or Ofqual’s staff, or

(b)a body none of whose members is a member of Ofqual or Ofqual’s staff.