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(1)Ofqual may investigate, or make arrangements for the investigation of, complaints in relation to the award or authentication of a regulated qualification.
(2)Arrangements made under subsection (1) may in particular include arrangements for the referral of complaints to an independent party.
(3)“An independent party” means—
(a)an individual who is not a member of Ofqual or Ofqual’s staff, or
(b)a body none of whose members is a member of Ofqual or Ofqual’s staff.