Consumers, Estate Agents and Redress Act 2007 (c. 17)

Part 1 U.K. [F1 THE CONSUMER ADVOCACY BODIES]

Textual Amendments

F1 Pt. 1 heading substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(2) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

Modifications etc. (not altering text)

C1 Pt. 1 power to apply (with modifications) conferred (26.10.2023) by Energy Act 2023 (c. 52), s. 334(2)(l), Sch. 18 para. 61(1)

C2 Pt. 1 power to extend (N.I.) conferred (26.10.2023) by Energy Act 2023 (c. 52), s. 334(2)(l), Sch. 18 para. 61(3)

Powers of investigation U.K.

11 General powers of investigation U.K.

(1) [F2 The GCCNI] may investigate—

(a) a complaint made by or on behalf of a consumer which appears to [F3 the GCCNI] to raise one or more issues of general relevance [F4 concerning consumer matters that relate to postal services in Northern Ireland. ]

(b) any matter which appears to [F5 the GCCNI] to be, or to be related to, a problem which affects or may affect [F6 consumers of postal services in Northern Ireland. ]

(2) For this purpose, a complaint raises an issue of general relevance if it raises—

(a) a novel issue which affects or may affect consumers generally or consumers of a particular description, or

(b) any other issue which has or may have an important effect on consumers generally or consumers of a particular description.

Textual Amendments

F2 Words in s. 11(1) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(15)(a)(i) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

F3 Words in s. 11(1)(a) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(15)(a)(ii)(aa) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

F4 Words in s. 11(1)(a) inserted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(15)(a)(ii)(bb) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

F5 Words in s. 11(1)(b) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(15)(a)(iii)(aa) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

F6 Words in s. 11(1)(b) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(15)(a)(iii)(bb) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

Commencement Information

I1 S. 11 in force at 1.10.2008 by S.I. 2008/2550 , art. 2 , Sch.