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Part 13Miscellaneous

Independent advocacy services

187Independent advocacy services

(1)The Welsh Ministers must arrange, to such extent as they consider necessary to meet all reasonable requirements, for the provision of independent advocacy services.

(2)“Independent advocacy services” are services providing assistance (by way of representation or otherwise) to individuals making or intending to make—

(a)a complaint under a procedure operated by a health service body or independent provider,

(b)a complaint under section 113(1) or (2) of the Health and Social Care (Community Health and Standards) Act 2003 (c. 43),

(c)a complaint to the Health Service Commissioner for England or the Public Services Ombudsman for Wales,

(d)a complaint of a prescribed description which relates to the provision of services as part of the health service and—

(i)is made under a procedure of a prescribed description, or

(ii)gives rise, or may give rise, to proceedings of a prescribed description.

(3)In subsection (2)—

(4)The Welsh Ministers may make such other arrangements as they consider appropriate for the provision of assistance to individuals in connection with complaints relating to the provision of services as part of the health service.

(5)In making arrangements under this section the Welsh Ministers must have regard to the principle that the provision of services under the arrangements should, so far as practicable, be independent of any person who is—

(a)the subject of a relevant complaint, or

(b)involved in investigating or adjudicating on such a complaint.

(6)The Welsh Ministers may make payments to any person in pursuance of arrangements under this section.