Commissioner for Older People (Wales) Act 2006

5 Review of arrangements

(1) The Commissioner may review—

(a) any arrangements mentioned in subsection (2), and

(b) the operation of any such arrangements,

for the purpose of ascertaining whether, and to what extent, the arrangements are effective in safeguarding and promoting the interests of relevant older people in Wales.

(2) The arrangements are—

(a) advocacy arrangements;

(b) complaints arrangements;

(c) whistle-blowing arrangements.

(3) The Commissioner may also assess the effect on relevant older people in Wales of a person’s failure to make any such arrangements.

(4) Advocacy arrangements are arrangements made by a person for making persons available—

(a) to represent the views and wishes of relevant older people in Wales;

(b) to provide relevant older people in Wales with advice and support of a prescribed kind.

(5) Complaints arrangements are arrangements made by a person falling within section 6(3) for dealing with complaints or representations which are made—

(a) by or on behalf of a relevant older person in Wales, and

(b) in respect of relevant services provided to relevant older people in Wales by or on behalf of the person who has made the arrangements.

(6) Whistle-blowing arrangements are arrangements made by a person falling within section 6(3) for ensuring that proper action is taken in response to a disclosure of potentially adverse information.

(7) Information is potentially adverse if it may tend to show that, in the course of, or in connection with, the provision of relevant services, any of the following has occurred—

(a) a criminal offence has been committed;

(b) a person has failed to comply with a legal obligation to which he is subject;

(c) the health or safety of a person has been endangered;

(d) the dignity of a person has been violated;

(e) information tending to show a matter falling within any of paragraphs (a) to (d) has been deliberately concealed.