Section 20: Complaints procedure in respect of the Commissioner
53.Subsection (1) provides that the Commissioner must establish a complaints procedure for dealing with complaints made about the discharge of his functions. Subsection (2) provides that the procedure must include details of how a complaint may be made, the person to whom a complaint may be made, the timescales in which complaints will be considered, and action that the Commissioner must consider taking in response.
54.Subsection (3) gives the Commissioner a power to amend or update the complaints procedure. Subsections (4) and (5) provide the Commissioner with a duty to consult and obtain the approval of the Assembly before establishing or amending the complaints procedure, and to send a copy of the procedure to the Assembly.