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Enterprise Act 2002

Consumer reform

  • Reform of Part III of FTA 1973 to extend the protection to consumers under the Stop Now Orders regime to those areas not covered by the Injunctions Directive.

  • Repeal of most of Part II of FTA 1973, but with savings for two existing Orders made under this Part.

  • Establishing a new regime for the OFT to approve business-to-consumer Codes of Practice.

  • Requiring the OFT to respond in a set timescale to ‘super-complaints’ from designated consumer bodies.

  • Requiring the OFT to provide information and advice which may include publication of educational materials.

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