C1C2C3 Part XVI The Ombudsman Scheme

Annotations:
Modifications etc. (not altering text)
C1

Pt. 16 applied (1.5.2009 for certain purposes and 1.11.2009 otherwise) by The Payment Services Regulations 2009 (S.I. 2009/209), regs. 1(2), 125 (with reg. 3)

C3

Pt. XVI applied (with modifications) (20.4.2015 for specified purposes, 21.12.2015 for specified purposes) by The Mortgage Credit Directive Order 2015 (S.I. 2015/910), arts. 1(5), 26 (with Pt. 4)

Determination of complaints

230AF1Reports of determinations

1

The scheme operator must publish a report of any determination made under this Part.

2

But if the ombudsman who makes the determination informs the scheme operator that, in the ombudsman's opinion, it is inappropriate to publish a report of that determination (or any part of it) the scheme operator must not publish a report of that determination (or that part).

3

Unless the complainant agrees, a report of a determination published by the scheme operator may not include the name of the complainant, or particulars which, in the opinion of the scheme operator, are likely to identify the complainant.

4

The scheme operator may charge a reasonable fee for providing a person with a copy of a report.