SCHEDULES

SCHEDULE 17 The Ombudsman Scheme

Part III The Compulsory Jurisdiction

Authority’s procedural rules

C1C213

1

The Authority must make rules providing that a complaint is not to be entertained unless the complainant has referred it under the ombudsman scheme before the applicable time limit (determined in accordance with the rules) has expired.

2

The rules may provide that an ombudsman may extend that time limit in specified circumstances.

3

The Authority may make rules providing that a complaint is not to be entertained (except in specified circumstances) if the complainant has not previously communicated its substance to the respondent and given him a reasonable opportunity to deal with it.

4

The Authority may make rules requiring an authorised person who may become subject to the compulsory jurisdiction as a respondent to establish such procedures as the Authority considers appropriate for the resolution of complaints which—

a

may be referred to the scheme; and

b

arise out of activity to which the Authority’s powers under Part X do not apply.