SCHEDULES
SCHEDULE 4Amendments of enactments
Hospital Complaints Procedure Act 1985 (c. 42)
71
In section 1 of the Hospital Complaints Procedure Act 1985 (complaints procedures for hospitals managed by health authorities and NHS trusts)—
a
in subsection (1), the words from “under” to “functions)” and “for the management of” are omitted and for “are responsible” there is substituted “manage”,
b
in subsection (1A), for “is responsible for the management of” there is substituted “manages”, “for the management of” is omitted and for “is responsible” there is substituted “manages”,
c
after subsection (1A) there is inserted—
1B
It shall also be the duty of the Secretary of State to give to each Primary Care Trust which manages a hospital such directions as appear necessary for the purpose of securing that, as respects each hospital which that Primary Care Trust manages—
a
such arrangements are made for dealing with complaints made by or on behalf of persons who are or have been patients at that hospital; and
b
such steps are taken for publicising the arrangements so made,
as (in each case) are specified or described in the directions.
1C
In this section, “directions” means—
a
in relation to England and Wales, directions under section 17 of the [1977 c. 49.] National Health Service Act 1977,
b
in relation to Scotland, directions under section 2(5) of the [1978 c. 29.] National Health Service (Scotland) Act 1978.