Complaints
10(1)If the Commission receives a complaint made in accordance with this paragraph of failure by a public authority to comply with a scheme approved or made under paragraph 6 or 7, it shall—
(a)investigate the complaint; or
(b)give the complainant reasons for not investigating.
(2)A complaint must be made in writing by a person who claims to have been directly affected by the failure.
(3)A complaint must be sent to the Commission during the period of 12 months starting with the day on which the complainant first knew of the matters alleged.
(4)Before making a complaint the complainant must—
(a)bring the complaint to the notice of the public authority; and
(b)give the public authority a reasonable opportunity to respond.