SCHEDULES
SCHEDULE 9Equality: enforcement of duties
Complaints
10
1
If the Commission receives a complaint made in accordance with this paragraph of failure by a public authority to comply with a scheme approved or made under paragraph 6 or 7, it shall—
a
investigate the complaint; or
b
give the complainant reasons for not investigating.
2
A complaint must be made in writing by a person who claims to have been directly affected by the failure.
3
A complaint must be sent to the Commission during the period of 12 months starting with the day on which the complainant first knew of the matters alleged.
4
Before making a complaint the complainant must—
a
bring the complaint to the notice of the public authority; and
b
give the public authority a reasonable opportunity to respond.