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Housing Act 1996
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- 1996 c. 52
- SCHEDULE 2
- Determinations by housing ombudsman
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There are outstanding changes not yet made by the legislation.gov.uk editorial team to Housing Act 1996. Any changes that have already been made by the team appear in the content and are referenced with annotations.
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Revised legislation carried on this site may not be fully up to date. Changes and effects are recorded by our editorial team in lists which can be found in the ‘Changes to Legislation’ area. Where those effects have yet to be applied to the text of the legislation by the editorial team they are also listed alongside the legislation in the affected provisions. Use the ‘more’ link to open the changes and effects relevant to the provision you are viewing.
Changes and effects yet to be applied to Schedule 2 Crossheading Determinations-by-housing-ombudsman:
Changes and effects
This section lists the changes and effects yet to be applied to the specific provision you are viewing.
- s. 11-11B substituted for s. 11 by 2004 c. 34 s. 199(1)(3)
Changes and effects yet to be applied to the whole Act, associated Parts and Chapters:
Changes and effects
This section lists the changes and effects yet to be applied to the whole Act, associated Parts and Chapters where applicable. This includes any insertions of whole new Parts, Chapters or provisions yet to be inserted into this Act. These effects are included in this view as they may be (but won’t necessarily be) relevant to the specific provision that you are viewing.
- Act modified by S.I. 2008/2867 reg. 12(1)(a)(i)
- Act transfer of functions by S.I. 2008/2839 art. 2
Whole provisions yet to be inserted into this Act (including any effects on those provisions):
- s. A1 inserted by 2008 c. 17 s. 61(2)
- s. 1A inserted by 2008 c. 17 s. 61(4)
- s. 6A inserted by 2011 nawm 5 s. 41
- s. 12A applied (with modifications) by 2008 c. 17 s. 179
- s. 12A 12B inserted by 2004 c. 34 s. 200(1)(3)
- s. 12A(4) word substituted by 2008 c. 17 s. 62(c)
- s. 12A(4) word substituted by 2008 c. 17 s. 62(e)
- s. 12A(4) words substituted by 2008 c. 17 s. 62(a)
- s. 12A(4) words substituted by 2008 c. 17 s. 62(b)
- s. 12A(8)(b) words substituted by 2008 c. 17 s. 63
- s. 12B applied (with modifications) by 2008 c. 17 s. 179
- s. 15A inserted by 2004 c. 34 s. 201(1)(2)
- s. 15A(5) word substituted by 2008 c. 17 s. 62(c)
- s. 15A(5) word substituted by 2008 c. 17 s. 62(d)
- s. 15A(5) word substituted by 2008 c. 17 s. 62(e)
- s. 15A(5) words substituted by 2008 c. 17 s. 62(a)
- s. 15A(5) words substituted by 2008 c. 17 s. 62(b)
- s. 15A(6)(b) words substituted by 2008 c. 17 s. 63
- s. 16A inserted by 2004 c. 34 s. 221
- s. 16A modified by S.I. 2008/2839 Sch. para. 5
- s. 16A transfer of functions by S.I. 2008/2839 art. 2
- s. 16A(1) words inserted by 2008 c. 17 s. 185(2)
- s. 27A-27B inserted by 2004 c. 34 s. 220
- s. 27A modified by S.I. 2008/2839 Sch. para. 5
- s. 27A transfer of functions by S.I. 2008/2839 art. 2
- s. 27A(3) word substituted by 2008 c. 17 s. 62(c)
- s. 27A(3) word substituted by 2008 c. 17 s. 62(d)
- s. 27A(3) word substituted by 2008 c. 17 s. 62(e)
- s. 27A(3) words substituted by 2008 c. 17 s. 62(a)
- s. 27A(3) words substituted by 2008 c. 17 s. 62(b)
- s. 27A(5) repealed by S.I. 2010/866 Sch. 2 para. 87 Sch. 4
- s. 27A(7) repealed by S.I. 2010/866 Sch. 2 para. 87 Sch. 4
- s. 27A(10) words substituted by 2008 c. 17 s. 63
- s. 27B modified by S.I. 2008/2839 Sch. para. 5
- s. 27B transfer of functions by S.I. 2008/2839 art. 2
- s. 33A inserted by 2011 nawm 5 s. 35
- s. 33B inserted by 2011 nawm 5 s. 36
- s. 33C inserted by 2011 nawm 5 s. 37
- s. 35A inserted by 2011 nawm 5 s. 39
- s. 35B inserted by 2011 nawm 5 s. 40
- s. 43A inserted by 2011 nawm 5 s. 83
- s. 50A inserted by 2011 nawm 5 s. 50
- s. 50B inserted by 2011 nawm 5 s. 51
- s. 50C inserted by 2011 nawm 5 s. 52
- s. 50D inserted by 2011 nawm 5 s. 53
- s. 50E inserted by 2011 nawm 5 s. 54
- s. 50F inserted by 2011 nawm 5 s. 55
- s. 50G inserted by 2011 nawm 5 s. 56
- s. 50H inserted by 2011 nawm 5 s. 57
- s. 50I inserted by 2011 nawm 5 s. 58
- s. 50J inserted by 2011 nawm 5 s. 59
- s. 50K inserted by 2011 nawm 5 s. 60
- s. 50L inserted by 2011 nawm 5 s. 61
- s. 50M inserted by 2011 nawm 5 s. 62
- s. 50N inserted by 2011 nawm 5 s. 63
- s. 50O inserted by 2011 nawm 5 s. 64
- s. 50P inserted by 2011 nawm 5 s. 65
- s. 50Q inserted by 2011 nawm 5 s. 66
- s. 50R inserted by 2011 nawm 5 s. 67
- s. 50S inserted by 2011 nawm 5 s. 68
- s. 50T inserted by 2011 nawm 5 s. 69
- s. 50U inserted by 2011 nawm 5 s. 70
- s. 50V inserted by 2011 nawm 5 s. 71
- s. 51A-51C inserted by 2004 c. 34 s. 228(2)
- s. 51A-51C repealed by 2005 c. 10 Sch. 6 para. 58 Sch. 7
- s. 125A inserted by 2004 c. 34 s. 179(3)
- s. 137A inserted by 2011 c. 20 s. 155(6)
- s. 143C(3) text amended by S.I. 2010/866 Sch. 2 para. 98(2)
- s. 143C(4) substituted by S.I. 2010/866 Sch. 2 para. 98(3)
- s. 143D(1) words substituted by 2008 c. 17 Sch. 11 para. 13(2)
- s. 143D(1A) inserted by 2008 c. 17 Sch. 11 para. 13(3)
- s. 143D(3) repealed by 2008 c. 17 Sch. 11 para. 13(4) Sch. 16
- s. 143H(5)(a) text amended by 2004 c. 33 Sch. 8 para. 55
- s. 143I(3)(d) inserted by 2004 c. 33 Sch. 8 para. 56
- s. 143J(5)(a)-(c) substituted for s. 143J(5)(a)(b) by 2004 c. 33 Sch. 8 para. 57
- s. 143K(2)(d) inserted by 2004 c. 33 Sch. 8 para. 58
- s. 143N(5)-(7) repealed by 2005 c. 4 Sch. 4 para. 258 Sch. 18 Pt. 2
- s. 143P(1)(a) text amended by 2004 c. 33 Sch. 8 para. 59(1)(2)
- s. 143P(3)(a) text amended by 2004 c. 33 Sch. 8 para. 59(1)(3)
- s. 143MA inserted by 2011 c. 20 s. 155(7)
- s. 153A-153E inserted by 2003 c. 38 s. 13(3)
- s. 153A substituted by 2006 c. 48 s. 26
- s. 153C(1)(b) words substituted by 2006 c. 48 Sch. 14 para. 32(a)
- s. 153E(7)(ba) inserted by S.I. 2010/866 Sch. 2 para. 99(2)
- s. 153E(8) text amended by S.I. 2010/866 Sch. 2 para. 99(3)
- s. 160ZA inserted by 2011 c. 20 s. 146(1)
- s. 166A inserted by 2011 c. 20 s. 147(4)
- s. 195A inserted by 2011 c. 20 s. 149(4)
- s. 218A inserted by 2003 c. 38 s. 12(1)
- s. 218A(1)(ba) inserted by S.I. 2010/866 Sch. 2 para. 104(2)
- s. 218A(7)(b) text amended by S.I. 2010/866 Sch. 2 para. 104(3)(b)
- s. 218A(7)(aa) inserted by S.I. 2010/866 Sch. 2 para. 104(3)(a)
- s. 218A(8)(8A) substituted for s. 218A(8) by 2006 c. 48 Sch. 14 para. 33
- s. 218A(9) repealed by S.I. 2010/866 Sch. 2 para. 104(4) Sch. 4
- Sch. 2A inserted by 2004 c. 34 Sch. 12
- Sch. 2A repealed by 2005 c. 10 Sch. 6 para. 58 Sch. 7
Commencement Orders yet to be applied to the Housing Act 1996:
Commencement Orders
This section lists the commencement orders yet to be applied to the whole Act. These effects are included in this view as they may be (but won’t necessarily be) relevant to the specific provision that you are viewing. Where applicable the commencement orders are listed under two headings, firstly those that bring some part of the Act you are viewing into force and secondly, those that bring into force legislation that affects some part of the legislation you are viewing. If you are viewing a prospective version or there is a prospective version available there may be commencement orders listed here that are relevant to the provision you are viewing.
Commencement Orders bringing legislation that affects this Act into force:
- S.I. 2003/1725 art. 2 commences (2002 c. 9)
- S.I. 2003/1900 art. 2 commences (2003 c. 21)
- S.I. 2003/1986 art. 2 3 commences (2002 c. 15)
- S.I. 2003/2093 art. 2 commences (2002 c. 40)
- S.I. 2003/2938 art. 2-7 commences (2003 c. 26)
- S.I. 2003/3142 art. 2-4 commences (2002 c. 11 and 2003 c. 21)
- S.I. 2004/669 art. 2 commences (2002 c. 15)
- S.I. 2004/1502 art. 2 commences (2003 c. 38)
- S.I. 2004/2557 art. 2 commences (2003 c. 38)
- S.I. 2004/2999 art. 2 Sch. commences (2004 c. 19)
- S.I. 2004/3056 art. 2 3 commences (2002 c. 15)
- S.I. 2005/193 art. 2 amendment to earlier commencing SI 2004/3056
- S.I. 2005/326 art. 2 commences (2004 c. 34)
- S.I. 2005/1120 art. 2 commences (2004 c. 34)
- S.I. 2005/1225 art. 2 commences (2003 c. 38)
- S.I. 2005/1353 art. 2 commences (2002 c. 15)
- S.I. 2005/1451 art. 2 3 commences (2004 c. 34)
- S.I. 2005/1814 art. 2 commences (2004 c. 34)
- S.I. 2005/2213 art. 2 3 commences (2002 c. 38)
- S.I. 2005/2800 art. 3-5 commences (2005 c. 10)
- S.I. 2005/3175 art. 2 3 commences (2004 c. 33)
- S.I. 2005/3237 art. 2 commences (2004 c. 34)
- S.I. 2006/1014 art. 2 Sch. 1 2 commences (2005 c. 4)
- S.I. 2006/1060 art. 2 commences (2004 c. 34)
- S.I. 2006/1535 art. 2 commences (2004 c. 34)
- S.I. 2007/309 art. 2 3 commences (This SI is amended by SI 2007/2607, SI 2007/3495, SI 2008/674 and SI 2008/2860)
- S.I. 2007/709 art. 2-4 commences (2006 c. 48)
- S.I. 2007/2872 art. 2 commences (2007 c. 5)
- S.I. 2008/1900 art. 2 commences (2007 c. 12)
- S.I. 2008/3068 art. 2-5 commences (2008 c. 17)
- S.I. 2008/3267 art. 2 commences (2006 c. 50)
- S.I. 2009/415 art. 2-4 commences (2008 c. 17)
- S.I. 2009/773 art. 2 commences (2008 c. 17)
- S.I. 2009/803 art. 2-10 commences (2008 c. 17)
- S.I. 2009/812 art. 3 commences (2006 c. 52)
- S.I. 2009/1059 Order transitional provisions for effects of commencing SI 2009/812
- S.I. 2009/1167 art. 3 4 commences (2006 c. 52)
- S.I. 2009/1261 art. 2-4 commences (2008 c. 17)
- S.I. 2009/2648 art. 3 amendment to earlier commencing SI 2008/3267
- S.I. 2010/862 art. 2 3 commences (2008 c. 17)
- S.I. 2010/1942 art. 2 amendment to earlier commencing SI 2008/3267
- S.I. 2011/1725 Sch. para. 6 amendment to earlier commencing SI 2008/3267
- S.I. 2011/1728 art. 2 commences (2006 c. 50)
Determinations by housing ombudsmanE+W
7(1)A housing ombudsman under an approved scheme shall investigate any complaint duly made to him and not withdrawn, and may investigate any complaint duly made but withdrawn, and where he investigates a complaint he shall determine it by reference to what is, in his opinion, fair in all the circumstances of the case.E+W
(2)He may in his determination—
(a)order the member of a scheme against whom the complaint was made to pay compensation to the complainant, and
(b)order that the member or the complainant shall not exercise or require the performance of any of the contractual or other obligations or rights existing between them.
(3)If the member against whom the complaint was made fails to comply with the determination within a reasonable time, the housing ombudsman may order him to publish in such manner as the ombudsman sees fit that he has failed to comply with the determination.
(4)Where the member is not a social landlord, the housing ombudsman may also order that the member—
(a)be expelled from the scheme, and
(b)publish in such manner as the housing ombudsman sees fit that he has been expelled and the reasons for his expulsion.
(5)If a person fails to comply with an order under sub-paragraph (3) or (4)(b), the housing ombudsman may take such steps as he thinks appropriate to publish what the member ought to have published and recover from the member the costs of doing so.
(6)A member who is ordered by the housing ombudsman to pay compensation or take any other steps has power to do so, except that a member which is also a charity shall not do anything contrary to its trusts.
Annotations:
Annotations are used to give authority for changes and other effects on the legislation you are viewing and to convey editorial information. They appear at the foot of the relevant provision or under the associated heading. Annotations are categorised by annotation type, such as F-notes for textual amendments and I-notes for commencement information (a full list can be found in the Editorial Practice Guide). Each annotation is identified by a sequential reference number. For F-notes, M-notes and X-notes, the number also appears in bold superscript at the relevant location in the text. All annotations contain links to the affecting legislation.
Commencement Information
I1Sch. 2 para. 7 wholly in force at 1.4.1997 see s. 232(1)-(3) and S.I. 1997/618, art. 2 (subject to the limitation in (2) of that art.)
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