F1 SCHEDULES
F2SCHEDULE 2ZBDuties of supply exemption holders
Customer information
7
1
A supply exemption holder must—
a
with each bill inform each customer what methods of dispute resolution are available to the customer in the event of a dispute with the supply exemption holder; and
b
with each bill inform each household customer—
i
where the energy consumer guidance and the concise consumer guidance can be found; and
ii
that the household customer has a right to request a copy of the concise guidance from the supply exemption holder.
2
At the end of any period of 12 months during which a supply exemption holder has supplied a customer with electricity but has not sent a bill (nor provided the customer with information under this sub-paragraph) the supply exemption holder must inform the customer of—
a
the matters mentioned in sub-paragraph (1)(a), and
b
if the customer is a household customer, the matters mentioned in sub-paragraph (1)(b).
3
A supply exemption holder must send a household customer a copy of the concise guidance within one month of receiving a request for it from or on behalf of that customer.
4
A supply exemption holder must not require a customer to pay for any costs associated with preparing or sending information to the customer in accordance with this paragraph.
5
In this paragraph—
a
“the energy consumer guidance” means any guidance such as is mentioned in section 19A(1)(a) of the Consumers, Estate Agents and Redress Act 2007 which is published under that section; and
b
“the concise guidance” means any summary such as is mentioned in section 19A(1)(b) of that Act which is so published.
Sch. 2ZA, Sch. 2ZB inserted (10.11.2011) by The Electricity and Gas (Internal Markets) Regulations 2011 (S.I. 2011/2704), regs. 1(1), 21(3), Sch. 2