The Children and Young People (Scotland) Act 2014 (Part 4 and Part 5 Complaints) Order 2016

1. Introductory Text

2. 1. Citation, commencement and interpretation

3. 2. Matters which may be the subject of a complaint

4. 3. Persons who may make a complaint

5. 4. Procedure for making a complaint

6. 5. Procedure for consideration of a complaint

7. 6. Investigation procedure

8. 7. Extension of timescales in special circumstances

9. 8. Determination of complaints

10. 9. Ombudsman’s remit in relation to Part 4 and Part 5 complaints

11. Signature

12. Explanatory Note