Requirement to deal with complaints
This section has no associated Executive Note
6.—(1) In dealing with a complaint other than one specified in regulation 7(2), the responsible body must—
(a)make a written record of the complaint;
(b)send the complainant a written acknowledgement of the complaint within 3 working days of the date on which the complaint is received, or as soon as reasonably practicable;
(c)send the complainant a report of the investigation into the complaint within 20 working days of the date on which the complaint is received, or as soon as reasonably practicable.
(2) Where a complaint is resolved to the complainant’s satisfaction within 3 working days of the date on which the complaint is received, paragraph (1)(b) and (c) does not apply.