The Tenancy Deposit Schemes (Scotland) Regulations 2011

Regulation 46

SCHEDULE

This schedulenoteType=Executive Note has no associated

Performance Area

Acceptable performance time

Key indicator for acceptable performance (% of instances in which performance is achieved)

1. Response to customer enquiry or complaint15 working days from receipt of enquiry or complaint100%
2. Return of undisputed deposit5 working days (in accordance with regulation 26(2), 27(2)(b) or 28(2))100%
3. Resolution of a referral to dispute resolution20 working days from referral of dispute95%
4. Notification of dispute resolution decision5 working days from decision100%
5. Return of deposit following notification of dispute resolution decision5 working days from receipt of decision, unless review requested100%
6. Accept or reject request for review of adjudicator decision in dispute resolution5 working days from receipt of request100%
7. Complete review of adjudicator decision10 working days from referral under regulation 38(1)95%