32.—(1) Subject to sub-paragraphs (2) and (4), the contractor shall complete within a reasonable time any course of care and treatment under a continuing care arrangement or a capitation arrangement or treatment on referral.
(2) Where the patient requires dentures, or new dentures, in consequence of treatment provided by the contractor involving the extraction of one or more teeth, the contractor shall provide such dentures within 12 months of the date of the relevant extraction or, as the case may be, the later or last such extraction.
(3) Insofar as any treatment relates to the provision of dentures, it shall not be regarded as completed unless the dentures have been delivered to, and remain in the possession of, the patient.
(4) A contractor shall not be regarded as having failed to comply with sub‑paragraphs (1) or (2) by reason of any delay in completing treatment where the Board is satisfied that the delay is due to the failure of the patient to attend for treatment or that there is some other sufficient reason for the delay.
(5) Where a contractor, or a dentist assisting in the provision of general dental services—
(a)has been notified that a patient has been requested to submit for examination by a dental officer; and
(b)has not been notified that the examination has been carried out or cancelled,
the contractor or dentist (as the case may be) shall not, otherwise than in an emergency, provide or assist with the provision of any care and treatment to that patient and shall take all reasonable steps to facilitate the examination.
(6) Where a contractor, or a dentist assisting in the provision of general dental services—
(a)has been notified that a dental discipline committee will investigate a reference relating to the provision of general dental services by the dentist or contractor (as the case may be) to a patient; and
(b)has not been notified—
(i)that the investigation has been completed; or
(ii)that such committee has no objection,
the contractor or dentist (as the case may be) shall not, other than in an emergency, provide or assist with the provision of any care and treatment to that patient and shall take all reasonable steps to facilitate the investigation.
(7) Nothing in this paragraph shall prevent a dentist or contractor carrying out any care and treatment privately.