Action upon receipt of notice of complaint
This section has no associated Executive Note
3. –
(1) Upon receiving a notice of complaint in accordance with paragraph 2, the Sub-Committee shall–
(a)send an acknowledgement of receipt to the complainant;
(b)enter particulars of the complaint in a register maintained by the Sub-Committee for that purpose; and
(c)send a copy of the notice of complaint to the bus operator.
(2) Upon receiving a copy of the notice of complaint in accordance with sub-paragraph (1)(c), the bus operator shall within 21 days send to the Sub-Committee a copy of–
(a)the original representations contained in the relevant complaint;
(b)its response to those representations; and
(c)its response to the notice of complaint.