The Public Transport Users' Committee for Scotland Order 2006 No. 250

SCHEDULE 1 Bus user complaints

Action upon receipt of notice of complaint

3.  –

(1) Upon receiving a notice of complaint in accordance with paragraph 2, the Sub-Committee shall–

(a) send an acknowledgement of receipt to the complainant;

(b) enter particulars of the complaint in a register maintained by the Sub-Committee for that purpose; and

(c) send a copy of the notice of complaint to the bus operator.

(2) Upon receiving a copy of the notice of complaint in accordance with sub-paragraph (1)(c), the bus operator shall within 21 days send to the Sub-Committee a copy of–

(a) the original representations contained in the relevant complaint;

(b) its response to those representations; and

(c) its response to the notice of complaint.