Baseline Control Measures
This section has no associated Executive Note
7.—(1) A documented complaints administration procedure shall be maintained for all WWTW.
(2) The procedure specified in sub paragraph (1) shall be integrated into any OMP and shall clearly define responsibilities for receiving, responding to, processing and resolving complaints.
(3) The procedure specified in sub paragraph (1) shall also identify responsibilities for liaison with the relevant local authority and the local community.