- Draft legislation
This is a draft item of legislation. This draft has since been made as a Scottish Statutory Instrument: The Tenancy Deposit Schemes (Scotland) Regulations 2011 No. 176
Acceptable performance time
Key indicator for acceptable performance (% of instances in which performance is achieved)
|1. Response to customer enquiry or complaint||15 working days from receipt of enquiry or complaint||100%|
|2. Return of undisputed deposit||5 working days (in accordance with regulation 26(2), 27(2)(b) or 28(2))||100%|
|3. Resolution of a referral to dispute resolution||20 working days from referral of dispute||95%|
|4. Notification of dispute resolution decision||5 working days from decision||100%|
|5. Return of deposit following notification of dispute resolution decision||5 working days from receipt of decision, unless review requested||100%|
|6. Accept or reject request for review of adjudicator decision in dispute resolution||5 working days from receipt of request||100%|
|7. Complete review of adjudicator decision||10 working days from referral under regulation 38(1)||95%|
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