PART 8Performance reporting

Duty to provide annual report to the Scottish Ministers45

1

By 15th May following the end of each financial year, the scheme administrator must send to the Scottish Ministers a report of the operation of the approved scheme and of the performance of the scheme administrator during that financial year.

2

The report must include the following information—

a

the number of tenancy deposits paid to the scheme;

b

the total value of tenancy deposits held in designated accounts at the end of the financial year in question;

c

the total value of tenancy deposits repaid to tenants;

d

a statement of the financial position of the scheme, including a set of independently audited accounts and a breakdown of income and expenditure during the financial year assessed against the projected income and expenditure for that year;

e

a statement of how accrued interest has been distributed, applied or invested during the financial year;

f

a forecast budget for the following financial year;

g

details of all referrals to the dispute resolution mechanism including—

i

the number of referrals requested by landlords;

ii

the number of referrals requested by tenants;

iii

the basis of the dispute;

iv

the time taken to resolve the dispute;

v

the outcome of the referral; and

vi

the time taken to repay the deposit in accordance with the decision;

h

details of any complaints received about the scheme including any relating to the dispute resolution mechanism.