PART 2ENTITLEMENT
Accepting a claimant commitment
Claimant commitment – date and method of acceptance15
1
For the basic condition in Article 9(1)(e) of the Order, a person who has accepted a claimant commitment within such period after making a claim as the Department specifies is to be treated as having accepted that claimant commitment on the first day of the period in respect of which the claim is made.
2
In a case where an award may be made without a claim, a person who accepts a claimant commitment within such period as the Department specifies is to be treated as having accepted a claimant commitment on the day that would be the first day of the first assessment period in relation to the award in accordance with regulation 22(3) or (4) (assessment periods).
3
The Department may extend the period within which a person is required to accept a claimant commitment or an updated claimant commitment where the person requests that it review—
a
any action proposed as a work search requirement or a work availability requirement, or
b
whether any limitation should apply to those requirements,
and it considers that the request is reasonable.
4
A person must accept a claimant commitment by one of the following methods, as specified by the Department—
a
electronically,
b
by telephone, or
c
in writing.
Claimant commitment – exceptions16
A person does not have to meet the basic condition to have accepted a claimant commitment if the Department considers that—
a
the person cannot accept a claimant commitment because they lack the capacity to do so, or
b
there are exceptional circumstances in which it would be unreasonable to expect the person to accept a claimant commitment.