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The Tenancy Deposit Schemes Regulations (Northern Ireland) 2012

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Approval of a tenancy deposit scheme

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5.  The Department shall not approve a tenancy deposit scheme where:—

(a)the scheme is not of a description prescribed in Part 3 (description of schemes);

(b)the scheme administrator and the scheme do not satisfy the requirements of Part 4 (financing and accountability requirements);

(c)the scheme administrator does not satisfy the requirements of Part 6 (dispute resolution);

(d)the scheme does not include a customer service facility which is available to users of tenancy deposit schemes for the purposes of, in particular:—

(i)handling enquiries in relation to the tenancy deposit scheme whether made by telephone, letter, or electronic means; and

(ii)dealing with complaints about the tenancy deposit scheme, including complaints about the service provided by the scheme administrator;

(e)the tenancy deposit scheme is not available to all landlords, including those living outside of the Northern Ireland jurisdiction but operating in Northern Ireland, and their tenants.

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