29.—(1) Rule 76 (complaints by prisoners: first stage) shall be amended as follows.
(2) For paragraph (1) substitute—
“(1) A prisoner makes a complaint by putting a completed complaint form into a box provided for complaints (referred to in these Rules as a “complaints post box”) or by submitting it to a residential officer who shall put it into a complaints post box.
(1A) The contents of the complaints post box shall be recorded on a daily basis.”.
(3) For paragraph (2) substitute—
“(2) The complaint shall be passed to a residential manager who shall interview the prisoner within 24 hours of the complaint having been recorded under paragraph (1A).
(2A) The residential manager referred to in paragraph (2) shall pass the complaint to an appropriate person within three days of the complaint having been recorded under paragraph (1A).”.
(4) In paragraph (3) for “must” substitute “shall”, for “seven” substitute “ten” and for “completed complaint form” substitute “complaint”.
(5) For paragraph (4) substitute—
“(4) The appropriate person shall pass the response to a residential manager who shall return it to the prisoner within 24 hours of receiving it.”.
(6) For paragraph (5) substitute—
“(5) In this rule “an appropriate person” means an officer or an employee of the Northern Ireland Prison Service with supervisory or managerial responsibility for the subject matter of the complaint.”.
(7) Omit paragraph (6).