PART 1GENERAL
Service user’s guide6
1
The registered person shall produce a written service user’s guide which shall include—
a
a summary of the statement of purpose;
b
the terms and conditions in respect of the services to be provided to service users, including details as to the amount and method of payment of fees, if appropriate;
c
a summary of the complaints procedure established in accordance with regulation 22; and
d
the address and telephone number of the Regulation and Improvement Authority.
2
The registered person shall supply a copy of the service user’s guide to the Regulation and Improvement Authority and every service user and, upon request, to the service user’s representative.
3
On request the registered person shall also provide, to the service user or the service user’s representative, access to a copy of the most recent inspection report and information on how to access earlier inspection reports.