Assessment of quality of services
23.—(1) The registered person shall establish and maintain a system for evaluating the quality of the services which the agency arranges to be provided.
(2) At the request of the Regulation and Improvement Authority, the registered person shall supply to it a report, based upon the system referred to in paragraph (1), which describes the extent to which, in the reasonable opinion of the registered person, the agency—
(a)arranges the provision of good quality services for service users;
(b)takes the views of service users and their representatives into account in deciding—
(i)what services to offer to them, and
(ii)the manner in which such services are to be provided; and
(c)has responded to recommendations made or requirements imposed by the Regulation and Improvement Authority in relation to the agency over the period specified in the request.
(3) The report referred to in paragraph (2) shall be supplied to the Regulation and Improvement Authority within one month of the receipt by the agency of the request referred to in that paragraph, and in the form and manner required by the Regulation and Improvement Authority.
(4) The report shall also contain details of the measures that the registered person considers it necessary to take in order to improve the quality and delivery of the services which the agency arranges to be provided.
(5) The system referred to in paragraph (1) shall provide for consultation with service users and their representatives.