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4. A record of—
(a)all accidents that have occurred during the course of placements made by the agency involving service users;
(b)any use of physical restraint upon a relevant adult placed by the agency;
(c)any allegation of abuse, neglect or other harm made by or in relation to a relevant adult whom the scheme has placed; and
(d)any complaint made in relation to the agency, or to an adult placement carer working for the purposes of the agency.
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