SCHEDULEPROVIDERS OF SERVICES

Complaints and investigations

9

For Article 15 (reports on investigations) substitute—

Reports on investigations15

1

In any case where the Commissioner conducts an investigation pursuant to a complaint under Article 7 relating to action taken by or on behalf of any body other than a health and social services body, he shall send a report of the results of the investigation—

a

to the person who made the complaint;

b

to the body concerned; and

c

to any person who is alleged in the complaint to have taken or authorised the action complained of or otherwise to be involved in the allegations made in the complaint.

2

In any case where the Commissioner conducts an investigation pursuant to a complaint made under Article 7 relating to action taken by or on behalf of a health and social services body, he shall send a report of the results of the investigation—

a

to the person who made the complaint;

b

to the health and social services body which at the time the report is made has the function in relation to which the complaint was made;

c

to any person who is alleged in the complaint to have taken or authorised the action complained of or otherwise to be involved in the allegations made in the complaint.

3

In any case where the Commissioner conducts an investigation pursuant to a complaint under Article 8 he shall send a report of the results of the investigation—

a

to the person who made the complaint;

b

to any person by reference to whose action the complaint is made;

c

to the general health services provider concerned (if that provider does not fall within sub-paragraph (b)); and

d

to any health and social services body with whom the general health services provider concerned is subject to an undertaking to provide general health services.

4

In any case where the Commissioner conducts an investigation pursuant to a complaint under Article 8A he shall send a report of the results of the investigation—

a

to the person who made the complaint;

b

to any person who is alleged in the complaint to have taken or authorised the action complained of;

c

to the independent provider concerned; and

d

to the health and social services body or general health services provider with whom the independent provider concerned made the arrangement to provide the service concerned.

5

In any case where the Commissioner decides not to conduct an investigation pursuant to a complaint under Article 7. 8 or 8A he shall send a statement of his reasons for not conducting an investigation to the person who made the complaint.