12. The purposes of the investigation by the Ombudsman shall be—
(a)to ascertain if the matters alleged in the complaint—
(i)may properly warrant investigation by him under this Order;
(ii)are, in substance, true; and
(iii)disclose any maladministration by or on behalf of the department or authority concerned; and
(b)where it appears to the Ombudsman to be desirable—
(i)to effect a settlement of the matter complained of; or
(ii)if that is not possible, to state what action should in his opinion be taken by the department or authority concerned to effect a fair settlement of that matter or by that department or authority or by the person aggrieved to remove, or have removed, the cause of complaint.