Complaints about performance

35AGuidance about complaints about performance

1

The Welsh Ministers may publish guidance about complaints to the Welsh Ministers about the performance of registered social landlords.

2

The guidance may specify (among other things)—

a

the procedure to be followed in making a complaint;

b

the criteria used by the Welsh Ministers in deciding whether to investigate a complaint;

c

periods within which the Welsh Ministers aim to inform complainants of the result of complaints.

3

The Welsh Ministers may revise or withdraw the guidance.

4

This section does not apply in relation to complaints about a registered social landlord’s provision of housing in England.