PART 2THE WELSH LANGUAGE COMMISSIONER
Functions
I114Complaints procedure
1
The Commissioner must establish a procedure for the investigation of complaints about acts or omissions relating to the exercise of the Commissioner's functions (“the complaints procedure”).
2
The complaints procedure must include provision about—
a
how a complaint may be made;
b
the person to whom a complaint may be made;
c
the period within which consideration of a complaint must begin and be concluded; and
d
action that the Commissioner must consider taking in response to a complaint.
3
The Commissioner may amend the complaints procedure.
4
The Commissioner must—
a
ensure that a copy of the complaints procedure is available for inspection at the Commissioner's office, and
b
ensure that copies of the complaints procedure are made available at such other places and by such other means (including by electronic means) as he or she thinks appropriate.
5
The Commissioner must ensure that the arrangements for inspecting and gaining access to copies of the complaints procedure are published in such a way as to bring those arrangements to the attention of persons whom the Commissioner thinks likely to have an interest in the procedure.