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Social Care Charges (Wales) Measure 2010

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This is the original version (as it was originally enacted).

10Provision of information about charges

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(1)A local authority must make arrangements to bring information about the matters referred to in subsection (2) to the attention of persons—

(a)who receive a chargeable service; or

(b)who may receive such a service.

(2)The matters are—

(a)the services in respect of which charges are and are not imposed;

(b)the standard charges imposed for different types of service (for the meaning of “standard charge”, see section 7(4)); and

(c)the operation of sections 4 to 9.

(3)The arrangements must—

(a)provide for the provision of information in a range of accessible formats (including in writing) about the matters referred to in subsection (2) in response to a request made by a person referred to in subsection (1); and

(b)be framed so that any information is provided free of charge.

(4)Where a local authority has imposed (or altered) a charge under section 1(1), it must provide the person upon whom the charge is imposed with a statement in writing, and in any other accessible format that the person reasonably requests, which—

(a)describes the service, or combination of services, to which the charge relates;

(b)sets out the standard charge for the service, or combination of services, in question (for the meaning of “standard charge”, see section 7(4));

(c)if the charge imposed in the case of that person is not the standard charge, sets out the charge imposed;

(d)explains how the charge was calculated (including details of any means assessment under section 5(1) and how this affected the calculation);

(e)describes the person’s rights to challenge or complain about the charge or the clarity with which the statement is expressed;

(f)contains any other matter which regulations made by the Welsh Ministers require to be included in the statement.

(5)A statement under this section must be provided—

(a)free of charge; and

(b)within twenty one days of the date on which the decision to impose (or alter) the charge was made.

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