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Consumer Rights Act 2015

122.This section clarifies the consumer’s rights around partial rejection of goods. If the consumer has the right to reject the goods because some or all of them do not conform to the contract then the consumer can reject some or all of them. If the consumer rejects only some of the goods they cannot reject any of the goods which do conform to the contract. That is, the consumer can:

  • reject all of the goods (conforming and non-conforming);

  • reject all of the non-conforming goods (but none of the conforming goods); or

  • reject some of the non-conforming goods (and keep some of the non-conforming goods and all of the conforming goods).

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