14.Section 6 requires the Commissioner to have a charter setting out what the Commissioner expects of health care providers in terms of standards and good practice. The charter is to be made publicly available. Subsection (3) states that the charter may, in particular, make provision in relation to the way that health care providers engage with patients and their families. The Commissioner must take the expectations set out in the charter into account when considering how a health care provider has handled a patient safety incident.
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