ANNEX VIService levels

1.

1.3.

Their availability rate shall be 98 %, according to the following table (the figures have been rounded to the nearest convenient unit):

An availability of

means an unavailability of

Daily

Monthly

Yearly

98 %

0,5 hours

15 hours

7,5 days

Member States are encouraged to respect the daily availability rate, however it is recognised that certain necessary activities, such as system maintenance, require a down time of more than 30 minutes. However, the monthly and yearly availability rates remain mandatory.