Directive 2014/92/EU of the European Parliament and of the Council of 23 July 2014 on the comparability of fees related to payment accounts, payment account switching and access to payment accounts with basic features (Text with EEA relevance) (c. 92)

1. Introductory Text

2. CHAPTER I SUBJECT MATTER, SCOPE AND DEFINITIONS

   1. Article 1. Subject matter and scope

   2. Article 2. Definitions

3. CHAPTER II COMPARABILITY OF FEES CONNECTED WITH PAYMENT ACCOUNTS

   1. Article 3. List of the most representative services linked to a payment account and subject to a fee at national level and standardised terminology

   2. Article 4. Fee information document and glossary

   3. Article 5. Statement of fees

   4. Article 6. Information for consumers

   5. Article 7. Comparison websites

   6. Article 8. Payment accounts packaged with another product or service

4. CHAPTER III SWITCHING

   1. Article 9. Provision of the switching service

   2. Article 10. The switching service

   3. Article 11. Facilitation of cross-border account-opening for consumers

   4. Article 12. Fees connected with the switching service

   5. Article 13. Financial loss for consumers

   6. Article 14. Information about the switching service

5. CHAPTER IV ACCESS TO PAYMENT ACCOUNTS

   1. Article 15. Non-discrimination

   2. Article 16. Right of access to a payment account with basic features

   3. Article 17. Characteristics of a payment account with basic features

   4. Article 18. Associated fees

   5. Article 19. Framework contracts and termination

   6. Article 20. General information on payment accounts with basic features

6. CHAPTER V COMPETENT AUTHORITIES AND ALTERNATIVE DISPUTE RESOLUTION

   1. Article 21. Competent authorities

   2. Article 22. Obligation to cooperate

   3. Article 23. Settlement of disagreements between competent authorities of different Member States

   4. Article 24. Alternative dispute resolution

   5. Article 25. Mechanism in the event of refusal of a payment account for which a fee is charged

7. CHAPTER VI SANCTIONS

   1. Article 26. Sanctions

8. CHAPTER VII FINAL PROVISIONS

   1. Article 27. Evaluation

   2. Article 28. Review

   3. Article 29. Transposition

   4. Article 30. Entry into force

   5. Article 31. Addressees

9. Signature