1. Introductory Text

2. CHAPTER I SCOPE, AIM AND DEFINITIONS

   1. Article 1. Scope and Aim

   2. Article 2. Definitions

3. CHAPTER II PROVISION OF A DEFINED SET OF SERVICES WHICH MAY BE FUNDED IN THE CONTEXT OF UNIVERSAL SERVICE

   1. Article 3. Availability of services

   2. Article 4. Financing schemes

   3. Article 5. Provision of network connections and access to telephone services

   4. Article 6. Directory services

   5. Article 7. Public pay telephones

   6. Article 8. Specific measures for disabled users and users with special social needs

4. CHAPTER III SPECIFIC PROVISIONS CONCERNING ORGANISATIONS PROVIDING FIXED AND/OR MOBILE PUBLIC TELEPHONE NETWORKS AND/OR PUBLICLY AVAILABLE TELEPHONE SERVICES

   1. Article 9. Connection of terminal equipment and use of the network

   2. Article 10. Contracts

   3. Article 11. Publication of and access to information

   4. Article 12. Quality of service

   5. Article 13. Conditions of access and use and essential requirements

   6. Article 14. Itemised billing, tone dialling and selective call barring

   7. Article 15. Provision of additional facilities

   8. Article 16. Special network access

   9. Article 17. Tariff principles

   10. Article 18. Cost accounting principles

   11. Article 19. Discounts and other special tariff provisions

   12. Article 20. Specifications for network access, including the socket

   13. Article 21. Non-payment of bills

   14. Article 22. Conditions for the termination of offerings

   15. Article 23. Variation of published conditions

5. CHAPTER IV PROCEDURAL PROVISIONS

   1. Article 24. Consultation with interested parties

   2. Article 25. Notification and reporting

   3. Article 26. Conciliation and resolution of national disputes

   4. Article 27. Deferment of certain obligations

   5. Article 28. Technical adjustment

   6. Article 29. Advisory Committee procedure

   7. Article 30. Regulatory Committee procedure

   8. Article 31. Review

   9. Article 32. Transposition

   10. Article 33. Repeal of Directive 95/62/EC

   11. Article 34. Entry into force

   12. Article 35. Addressees

6. 1. ANNEX I

      DESCRIPTION OF FACILITIES REFERRED TO IN ARTICLES 14 AND 15

      1. PART 1 Facilities referred to in Article 14(1)

      2. PART 2 List of facilities referred to in Article 15(1)

      3. PART 3 List of services and facilities referred to in Article 15(2)

   2. ANNEX II

      HEADINGS FOR INFORMATION TO BE PUBLISHED IN ACCORDANCE WITH ARTICLE 11

      1. PART 1 Information to be supplied to the national regulatory authority in accordance with Article 11(2)

      2. PART 2 Information to be published in accordance with Article 11(3)

         1. 1. Name(s) and address(es) of organisation(s)

         2. 2. Telephone services offered

            1. 2.1. . . . . . . . . . ....

            2. 2.2. . . . . . . . . . ....

            3. 2.3. . . . . . . . . . ....

            4. 2.4. . . . . . . . . . ....

            5. 2.5. . . . . . . . . . ....

         3. 3. Conditions for attachment of terminal equipment

         4. 4. Restrictions on access and use

   3. ANNEX III

      1. . . . . . . . . . ....

   4. ANNEX IV

      TIMESCALE REFERRED TO IN ARTICLE 33

      1. . . . . . . . . . ....

   5. ANNEX V

      1. . . . . . . . . . ....