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The Tenancy Deposit Schemes (Scotland) Regulations 2011

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13.—(1) A tenancy deposit scheme must be available to all landlords and their tenants.

(2) For the purposes of paragraph (1), a tenancy deposit scheme must put suitable procedures in place to allow—

(a)all landlords to participate in the scheme;

(b)all landlords to pay tenancy deposits directly to the scheme administrator;

(c)all landlords and their tenants to apply to the scheme for repayment of the tenancy deposit in accordance with the scheme; and

(d)all landlords and their tenants to make use of the dispute resolution mechanism provided or made available by the scheme.

(3) An appropriate customer service facility must be available to landlords, tenants and the general public for the purposes of, in particular—

(a)handling enquiries in relation to the scheme whether made by telephone or in writing; and

(b)dealing with complaints about the scheme, including complaints about the service provided by the scheme administrator.

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